Shoe care
  • Leather shoes are not waterproof except when specially treated.
  • Unlined nubuck and leather shoes cannot be made colourfast and some colour loss will be experienced during wear.
  • Brand new leather soled shoes should never be worn in wet conditions. It is important to wear them on a dry day to build up a layer of grit on the soles. This protects the leather and extends its life.
  • Damp shoes should be allowed to dry in a well ventilated place. Drying in front of a heat source such as a radiator will cause evaporation of oil in the leather resulting in cracking of leather.
  • Examine shoes frequently and make any necessary repairs to the heels and soles. This maintains the balance of the shoes and helps prevent seams splitting.
  • Heal and toe tips are not guaranteed.
  • Rotate your shoes as much as possible to allow them a chance to expel any moisture build up from perspiration thus extending the life of both the leather and the stitching.
 
Cleaning your shoes
  • Regular cleaning and polishing helps to preserve your shoes and protect against water damage.
  • Remove dust and dirt with a clean cloth or by light brushing.
  • Standard leather shoes: Apply a coat of wax polish or a shoe cream and buff with a soft brush or cloth to shine.
  • Suede and nubuck: Apply a nubuck leather spray or suede renovator to freshen up leather.
 
Store Policy
  • We are happy to offer an exchange or credit note if goods are returned to us within seven days of purchases and in their original condition.
  • No exchange on handbags.
  • No exchange on sale goods.
  • We do not issue refunds unless goods are deemed faulty.
  • If shoe is faulty we will offer a repair, replacement or refund provided it is returned within three months of purchase and upon production of proof of purchase.
  • We are not responsible for defects arising from misuse of shoes.

The above does not effect your statutory rights