page links shoe care cleaning store policy site links home stores search feedback

Shoe care Leather shoes are not waterproof except when specially treated. Unlined nubuck and leather shoes cannot be made colourfast and some colour loss will be experienced during wear. Brand new leather soled shoes should never be worn in wet conditions. It is important to wear them on a dry day to build up a layer of grit on the soles. This protects the leather and extends its life. Damp shoes should be allowed to dry in a well ventilated place. Drying in front of a heat source such as a radiator will cause evaporation of oil in the leather resulting in cracking of leather. Examine shoes frequently and make any necessary repairs to the heels and soles. This maintains the balance of the shoes and helps prevent seams splitting. Heal and toe tips are not guaranteed. Rotate your shoes as much as possible to allow them a chance to expel any moisture build up from perspiration thus extending the life of both the leather and the stitching. Cleaning your shoes (top) Regular cleaning and polishing helps to preserve your shoes and protect against water damage. Remove dust and dirt with a clean cloth or by light brushing. Standard leather shoes: Apply a coat of wax polish or a shoe cream and buff with a soft brush or cloth to shine. Suede and nubuck: Apply a nubuck leather spray or suede renovator to freshen up leather. Store Policy (top) We are happy to offer an exchange or credit note if goods are returned to us within seven days of purchases and in their original condition. No exchange on handbags. No exchange on sale goods. We do not issue refunds unless goods are deemed faulty If shoe is faulty we will offer a repair, replacement or refund provided it is returned within three months of purchase and upon production of proof of purchase. We are not responsible for defects arising from misuse of shoes. The above does not effect your statutory rights (top)